Client satisfaction at the heart of everything we do. Whether it’s a hedge that needs trimming, trees felling, a fence replacing or you just need expert advice we offer our domestic clients a professional, reliable and friendly service.
Our teams are fully insured, knowledgeable and experienced and will complete your works for you on schedule and to budget.
We offer a full range of services. Call 0800328 7988 to book an appointment with one of our knowledgeable surveyors who will provide you with advice and a free quotation.
How we will deal with your enquiry
On receipt of your communication, via telephone, email or post, a mutually agreeable time for a site visit will be arranged, this will be undertaken (free of charge) by one of the companies experienced and knowledgeable tree consultants. They will discuss the requirements and advise accordingly. The visit will be followed by a written specification and costing for the works. On acceptance of the quotation, the works will be booked for a suitable date for the client.
If the trees are in a conservation Area or protected by a Tree Preservation Order (TPO) consent from the local planning authority will need to be sought prior to commencing works. We can help with this process and apply for the necessary consent if required.
Prior to commencing the tree works, we will prepare the relevant risk assessments and method statements, which will be available on request. On arrival one of our tree surgeons will prepare a site specific risk assessment which identifies any hazards that may have occurred since the original visit, this will be briefed to all persons on site and liaised with the client regarding work processes. By completing the relevant health and safety documentation, it not only ensures the welfare of our employees and the general public, but also reduces damage to property. The risk assessment also takes environmental factors into consideration, such as nesting birds and bat roosts.
On completion of the works the site will be left tidy and free from debris. Many clients chose to retain some of the arisings produced during the works, either as logs for firewood or woodchip for shrub bed mulch etc. All arisings removed are taken to our depot for recycling – we aim to recycle 100% of the waste produced during our tree surgery operations, please see how we achieve this on our environmental page.
Upon satisfactory completion of your works, you will be sent an invoice which is payable by BACS, cheque or by calling the office with your debit or credit card details.